Class of Service page

Field Definitions: Class of Service screen, page 1

Field Name Valid Input Description/Procedure
Name:
  • A unique name consisting of from 1 to 8 alphanumeric characters

  • Class00 through class11 (defaults)

Enter the name of the Class of Service.

This name is a convenience for you. A descriptive name might be more helpful than a number, for example, enter 2_lang to indicate a COS that uses multiple languages or enter auto_att to indicate that this COS is for an automated attendant.

COS Number: Display only This field shows the number for this COS.
Modified? Display only This field shows an n (for no) until such time as you modify any fields on the screen. Once you save any changes, this field changes to a y (for yes).
Addressing Format:
  • extension

  • name

Enter extension or name to indicate the default way a subscriber with this COS is to address messages. (The subscriber can use the telephone interface to change this format from the default.)
Login Announcement Set:
  • A unique name consisting of from 1 to 14 characters

  • System (default)

Enter the name of the announcement set that the system uses when a subscriber logs in. If the multilingual feature is turned off, this field must either be blank or contain the word System.

To see a listing of the announcement sets that are installed on your system, use the list annc-sets command. To see which announcement set has been assigned to the system set, use the display system-parameters features command.

NoteNote

TTY communication is considered to be a language in this context, and a TTY announcement set is available for use with the messaging system.

Contact your Avaya representative for an up-to-date list of announcement sets that are available for purchase.

System Multilingual is Display only This field shows whether the multilingual feature is on or off on the Feature Options screen.
Call Answer Language Choice?
  • y = yes

  • n = no

If ON appears in the System Multilingual field, enter y to enable Call Answer language choice. If this feature is enabled, a call is answered in the primary language, then the caller is invited in the secondary language to press * 1 to switch to the secondary language.

If OFF appears in the System Multilingual field, enter n.

Call Answer Primary Annc. Set: A unique name consisting of from 1 to 14 characters Enter the name of the announcement set for system prompts and for the personal or standard system greeting until the caller switches languages.
Call Answer Secondary Annc. Set: A unique name consisting of from 1 to 14 characters Enter the name of the announcement set for system prompts and for the personal or standard system greeting after the caller switches languages.
PERMISSIONS
Type:
  • call-answer

  • none

  • auto-attendant

  • bulletin-board

  • call-answer

    Callers have both call answer and mailbox capabilities.

  • none

    Callers have a mailbox but no call answer capability.

  • auto-attendant

    The mailbox is an automated attendant.

  • bulletin-board

    The mailbox is an information-only recorded announcement.

For more information on the last two options, see Automated Attendant and Bulletin Boards.

Announcement Control?
  • y = yes

  • n = no

This field permits a user, particularly a system administrator, to record system announcements such as subscriber names and networked system machine names.
WarningWarning

Users with this permission can change system announcements heard by callers. Reserve this capability for system administrators.

Outcalling?
  • y = yes

  • n = no

This field enables or disables outcalling. Outcalling alerts a subscriber to new messages by having the system place a call to that subscriber.
NoteNote

You must also set up the Outcalling feature for the system using the System-Parameters Outcalling screen. See Setting Up Outcalling for more information.

SecuritySecurity

This capability can increase the risk of toll fraud. See the System Security Overview for more information.

Priority Messages?
  • y = yes

  • n = no

This field permits a subscriber to send priority mail messages to other messaging subscribers.
Broadcast:
  • voice

  • login

  • both

  • none

Indicates the types of broadcast messages that a subscriber can create:
  • voice

    Broadcast voice message permission only

  • login

    Login announcement permission only

  • both

    Broadcast voice message and login announcement permission

  • none

    No broadcast message or login announcement permissions

MCAPI Access?
  • y = yes

  • n = no

Permits the Messaging Core API client access to the server (perhaps during a LAN session) for subscribers belonging to this COS.

A MCAPI LAN session is invoked when the messaging server needs to communicate with Message Manager, Internet Messaging, a trusted server, or other systems.

MCAPI Message Transfer?
  • y = yes

  • n = no

Enables the messaging server to transfer voice, fax, file attachments, and email files over the LAN to a client PC. Entering y allows subscribers to download (store) their messages on their PCs.
Fax Creation?
  • y = yes

  • n = no

Enables fax for this COS. Enter n if you do not want subscribers to have this capability or if fax messaging has not been purchased for your system.

Administration of fax messaging involves much more than setting COS options and enabling subscribers. See Fax Messaging for more information and instructions.

Trusted Server Access?
  • y = yes

  • n = no

Allows a trusted server to add messages to and delete messages from the mailbox of a subscriber assigned this Class of Service.
NoteNote

If this field is set to y, the MCAPI Access? field and the MCAPI Message Transfer? field must also be set to y.

SecuritySecurity

A trusted server can do anything to a message that a messaging subscriber can. For more information on the implications and administration of trusted servers, see Overview of Email Administration.